Your insurance documents are very important, they provide all the proof and information you will need when it comes to understanding your policy which is unique to you.
Each document has a purpose so it's best to read carefully!
Certificate of Car Insurance
A super important document! It’s proof that shows you have car insurance. Your cert shows:
- Your policy number
- Your car reg
- Your name and address
- The start date and end date of your policy
- Your class of use
- If you are insured to drive other cars
- Details of any additional drivers you have
If the police stop you and ask for proof of insurance, this is the doc you need to present to them so keep it handy and safe at all times!
Car Insurance Schedule
This doc goes into a little more detail about your car insurance, like your level of cover, who is insured to drive your car and how much your excess is.
Statement of Fact
An overview of the information you have given us which your insurer has used to confirm your cover.
No Claims Bonus Protection
This doc outlines what you have paid for your NCB protection. It shows info on the discount applied to your policy and the NCB years you would lose if you made a claim and weren’t protected.
Car Insurance IPID
This is a short document summarising all the key information about your car insurance. It stands for Insurance Product Information Document. It answers questions like:
- What is insured?
- What is not insured?
- Are there any restrictions on cover?
- Which countries am I covered to drive in?
- What are my obligations as a customer?
- When and how do I pay?
- When does the cover start and end?
- How do I cancel the policy?
Policy Wording Booklet
This doc shows ALL the information included in your policy like what you’re insured for and what you’re not insured for. It accompanies your other insurance docs and goes into the finer details of your cover.
You can find detailed info on;
- What you are insured for
- What you are not insured for
- Loss or damage
- Fire & theft
- Personal accidents
- Personal belongings
- Medical expenses
- Glass damage
- Driving abroad
- Data protection & how your information is used/shared
Terms and Conditions
This is your agreement with Stroll Insurance. It’s a summary of all the terms and conditions you signed up to. It contains important info on:
- Cancellations (either by us or you)
- Confidentiality & data protection
- Providing accurate information to us
- How to make a complaint
You will also have documents on the extras you have purchased such as Roadside Assistance or Excess Insurance from our third-party providers. They will also contain their own policy information.
If you have any questions about the information in any of these documents or having trouble understanding the jargon, contact the Stroll team – we’re happy to help!