Need a hand with something?

Like you, we’re curious. And when we need answers, we want them fast. So we've put together a bunch of FAQs to help with the most common queries we're asked….

Buying a Policy FAQs

Everything you need to know about buying your car insurance with us.

No Claims Bonus FAQs

Learn how your No Claims Bonus can impact the price of your policy and why.

Policy Checks FAQs

Info on what checks are essential and what verification documents we will ask for.

Doc's & Changes FAQs

All you need to know about insurance documents and making policy changes.

Your Account FAQs

Info on setting up your customer account, resetting your login details and more.

Claims FAQs

Everything you need to know about making a claim and what you might need to hand.

Stroll Insurance FAQs

Learn more about us and how we plan to change how customer's buy insurance.

App FAQs

Everything app related answered right here!

Manage your policy
Contact us

Need to make a
change to your policy?

Chat to Us

The easiest way to manage your policy is to contact us if you need to:

Change your car
Update address
Manage drivers
Change cover type
Adjust your mileage
Cancel your policy

Still have questions?

Chat to Us

Here's a few other ways to get in touch with us

Drop us an email here
Call us on 08000 11 31 21

Our Online Opening Hours

Monday - Friday: 9am-5pm

Saturday & Sunday: Closed

Share your Feedback and Reviews

We do everything we can to make sure your experience with us is as pain-free as possible. We appreciate your honesty and take all feedback very seriously. So, if we’ve got anything wrong, we’d like to know so we can be even better.