Car Insurance Claims | Stroll Insurance

Need to make a claim?
We’re here to help

Making a general claim?

Making a claim is as easy as buying insurance through us. Our dedicated Claims partners, Customer Claims Assist (CCA), are here to guide you through the claims process for everything including accidents, theft, vandalism and windscreen damage.

General Claims

08000 11 31 41

Monday to Friday: 9am - 5pm

24/7 Emergency Claims

08000 11 32 42

Call this number for new claims and emergency help.

Request a Callback

You can easily request a callback from our claims team via your account or the app.

Log Into My Account

Before you Claim

We know that making a claim can be confusing. But we’re here to make things simple. To help us help you, have the following info handy before you get in touch:

  • Your name and address
  • Your policy number, if you have it
  • Details of what happened and when
  • Your car registration number
  • Any third party details you have
  • A contact number

Claims for Stroll Policy Extras

Everything you need to know about making a claim with your policy extras.

Legal Expenses

Legal Expenses

If you are worried about what to do, legally, about an accident or a claim you can call our 24-hour legal helpline that can put your mind at ease.

24/7 Helpline

0333 999 7527

Handy Tip – To speed up the process, simply call and quote “Prestige Motor Legal Expenses”.

Reporting a Claim

08000 327 327

More Info
Roadside Assistance

Roadside Assistance

If you get a flat tyre or break down, call us straight away and we will send out a mechanic to help.

24/7 Emergency Helpline

0800 434 6303

What to have on hand:

  • Your location
  • Your policy number
  • Your reg plate and details on what happened
More Info
SmartFob Keycare

SmartFob Keycare

If your keys go missing or they’re stolen, don’t worry our technical team are just a phone call away.

24/7 Emergency Helpline

0345 040 1000

More Info
Courtesy Car

Courtesy Car

To get back on the road today with your replacement car, give our team a call.


08000 11 32 41

Opening Hours

Monday to Friday: 9am - 6pm
Saturday: 9am - 2pm

More Info
Excess Insurance

Excess Insurance

If you've just paid an excess following a insurance claim and you have Excess Insurance cover, you can claim back the amount by getting in contact with our Excess Insurance partner below.

How to make a claim:

By phone - 0800 434 63080
Online -

More Info

What to do if you’ve been in an accident

Everything you need to know is here in the blog but first things first if you’re still at the scene:

  • Stop the car and switch the engine off.
  • Turn your hazard lights on.
  • Call 999 if anyone is hurt.
  • If it’s minor, relax and take a few breaths.
  • Don’t say sorry or take the blame, even if it was your fault.
  • Swap details with the other driver, this is important.
  • Call our claims partner, CCA, and they will guide you through the claims process.