Make a Car Insurance Claim | Stroll Insurance

Car Insurance Claims

We’re here to help

Making a claim is as easy as buying insurance through us. Our dedicated Claims partners are here to guide you through the claims process for everything including accidents, theft, vandalism and windscreen damage.

Claims contact number

08000 11 31 21

Simply call our main number any time of day, and select option 1.

Before you claim

We know that making a claim can be confusing. But we’re here to make things simple. It'll be helpful to have the following info handy before you get in touch:

  • Your name and address
  • Your car registration number
  • A contact number
  • Your policy number - you can find this in the app
  • Details of what happened and when
  • Any third party details you have

Claims for Stroll Policy Extras

Everything you need to know about making a claim with your policy extras.

Legal Expenses

Legal Expenses

If you are worried about what to do, legally, about an accident or a claim you can call our 24-hour legal helpline that can put your mind at ease.

24/7 Helpline

0333 999 7527

Handy Tip – To speed up the process, simply call and quote “Prestige Motor Legal Expenses”.

Reporting a Claim

08000 327 327

More Info
Roadside Assistance

Roadside Assistance

If you get a flat tyre or break down, call us straight away and we will send out a mechanic to help.

24/7 Emergency Helpline

0800 434 6303

What to have on hand:

  • Your location
  • Your policy number
  • Your reg plate and details on what happened
More Info
SmartFob Keycare

SmartFob Keycare

If your keys go missing or they’re stolen, don’t worry our technical team are just a phone call away.

24/7 Emergency Helpline

0345 040 1000

More Info
Replacement Car

Replacement Car

To get back on the road today with your replacement car, give our team a call.


08000 11 32 41

Opening Hours

Monday to Friday: 9am - 6pm
Saturday: 9am - 2pm

Excess Insurance

Excess Insurance

If you've just paid an excess following an insurance claim and you have Excess Insurance cover, you can claim back the amount by getting in contact with our Excess Insurance partner below.

How to make a claim:

By phone - 0800 434 6308
Online -

More Info