Car Insurance Claims
We’re here to help
Making a claim is as easy as buying insurance through us. Our dedicated Claims partners are here to guide you through the claims process for everything including accidents, theft, vandalism and windscreen damage.
Claims contact number
08000 11 31 21Simply call our main number any time of day, and select option 1.
Before you claim
We know that making a claim can be confusing. But we’re here to make things simple. It'll be helpful to have the following info handy before you get in touch:
- Your name and address
- Your car registration number
- A contact number
- Your policy number - you can find this in the app
- Details of what happened and when
- Any third party details you have
Claims for Stroll Policy Extras
Everything you need to know about making a claim with your policy extras.
Legal Expenses
If you are worried about what to do, legally, about an accident or a claim you can call our 24-hour legal helpline that can put your mind at ease.
24/7 Helpline
0333 999 7527
Handy Tip – To speed up the process, simply call and quote “Prestige Motor Legal Expenses”.
Reporting a Claim
08000 327 327
Roadside Assistance
If you get a flat tyre or break down, call us straight away and we will send out a mechanic to help.
24/7 Emergency Helpline
0800 434 6303
What to have on hand:
- Your location
- Your policy number
- Your reg plate and details on what happened
SmartFob Keycare
If your keys go missing or they’re stolen, don’t worry our technical team are just a phone call away.
24/7 Emergency Helpline
0345 040 1000
Replacement Car
To get back on the road today with your replacement car, give our team a call.
Helpline
08000 11 32 41
Opening Hours
Monday to Friday: 9am - 6pm
Saturday: 9am - 2pm
Excess Insurance
If you've just paid an excess following an insurance claim and you have Excess Insurance cover, you can claim back the amount by getting in contact with our Excess Insurance partner below.
How to make a claim:
By phone - 0800 434 6308
Online - excessclaim.co.uk
What to do if you’ve been in an accident
You can read everything you to know in our blog below, but first things first if you’re still at the scene:
- Stop the car and switch the engine off.
- Turn your hazard lights on.
- Call 999 if anyone is hurt.
- If it’s minor, relax and take a few breaths.
- Don’t say sorry or take the blame, even if it was your fault.
- Swap details with the other driver, this is important.
- Call our claims team and they will guide you through the claims process.