What can I do in my account?
View policy docs
Verify your identity
Email us
Call Claims Team
Access your policy info
Gone are the days of rummaging through your drawer to find your car insurance documents.
Everything you need to know about your policy is now at the tip of your fingers. Simply log into your account to get all the information you need.
View your insurance docs
Your insurance docs outline everything you need to know about your policy.
What docs will I see in my customer account?
- Certificate of Car Insurance & Schedule
- Statement of Fact
- Policy Wording Booklet & IPID
- Summary of Cover
Need help understanding the different insurance docs? Check out our short guide about insurance docs here.
Verify your information
We always ask our customers to verify the info they've given us by uploading docs proving their identity.
To upload them, simply log in to your account. Go to the Uploads section and upload the docs we’ve requested from you.
Making a claim
As an insurance provider, we're on your side and we’re always prepared for the unexpected 24/7.
Our claims department will make sure you get your claim heading in the right direction from the start and if the incident wasn’t your fault, they can act on your behalf to manage your claim with your insurer and any other parties involved.
We know it can be a stressful time and sometimes complex too but know that with us, you’re in good hands.
Report a ClaimFrequently Asked Questions
Simply follow these steps:
1. Search your inbox for the confirmation email you received when you purchased your policy with us - the subject line so search for is: Your Car Insurance Policy - Register your account
2. Click on the link within the email to register, choose a password and gain access to your account. You'll need to enter this password every time you log in. You're all set!
To find out when your car insurance is up for renewal, you can check your policy documents, contact your provider or direct insurer.
Stroll Insurance customers can simply log in to your customer account.
Before your car insurance is set to expire, your insurer may also send out a reminder email in the weeks before so be sure to keep an eye out. Stroll Insurance customers will get a handy reminder about 60 days in advance with info on what will happen next. You can read more about the renewal process for our customers here.
To log into your customer account go to the Customer Login section and enter the email address and password you used when you registered for your account.
If you haven't finished setting up your account, go check out the FAQ "How do I set up my Stroll account?" for all the info you need.