Managing your policy
Here at Stroll Insurance, you can access and manage your policy 24/7 from your personalised customer account which you can login to above, or check out on our super handy app.
What can I do in my account?
View your policy info
Verify your identity
Get emergency help
Report a claim
Access your policy info
Everything you need to know about your policy is now at the tip of your fingers. Simply log into your account to get all the information you need.
Gone are the days of rummaging through your drawer to find your car insurance cert or policy number.
Log into My Account
View your insurance docs
Your insurance docs outline everything you need to know about your policy and are stored in your customer account.
What docs will I see in my customer account?
- Certificate of Car Insurance & Schedule
- Statement of Fact
- Policy Wording Booklet & IPID
- Summary of Cover
Need help understanding the different insurance docs? Check out our short guide about insurance docs here.
Verify your information
We always ask our customers to verify the info they've given us by uploading docs proving their identity.
To upload them, simply log in to your account and upload the docs we’ve asked for. You can also download our app and do it from there.
What we might ask for:
- Drivers Licence
- No Claims Bonus Info
- Proof of Address
- Named Driver Experience Info
Want to know more about how and why we need to verify your information?
View our FAQs
Making a claim
As a broker, we're always on your side and we’re always prepared for the unexpected 24/7.
Using our app, you can easily report a claim or request a call back. Our claims partner will make sure you get your claim heading in the right direction from the start and if the incident wasn’t your fault, they can act on your behalf to manage your claim with your insurer and any other parties involved.
We know it can be a stressful time and sometimes complex too, but don’t worry, you’re in good hands.
Report a Claim
Real help on hand
Our team are here when you need them, so don't be shy about reaching out!
- Talk to us on Live Chat
- Ping us on Facebook Messenger
- Speak to our support team
Frequently Asked Questions
Yes, you need to be a Stroll customer to use our app.
Simply follow these steps:
1. Check your inbox for an email from Stroll, confirming you have successfully purchased your car insurance.
Handy tip: The subject line in your email will look something like this - "Jess, you're insured!"
2. Click on the link within the email to choose a password and confirm access to your account. You'll need to enter this password every time you log in.
3. You're all set! You can now log in to your account anytime to view your policy details and docs.
Got an Apple device?
You can then download the app from the Apple App Store here. You'll just need to check your iPhone or iPad is running iOS 13 or above as we don't support versions below.
Android fan?
You can download the app from the Google Play Store here. We have optimised support for Android OS 8 and above.